Returns & Exchanges

At Shokz, we stand behind our open-ear technology and offer a 30-day money-back guarantee for all orders placed on our official website. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Product

  Place the item in its original packaging including all accessories, manuals, and the charging cable to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.